City Plaza Hotel Osaka

Comfy bed, great shower, great views

The location and the staff

My room was too louder fue to the highway and also there has an issue with the isolator.Also, the bath air extractor works terrible and despite to tell the staff, they checked it but nothing changed.The bed was too uncomfortable even to be Japan

They provide baby bed and cleaning service was wonderful. Morning breakfast buffet was the best feast.

The room is clean and the swimming pool and hot springs are really good. Perfect location in Osaka city.

The onsen was clean , room and bathroom clean

The breakfast was poor, mostly cold . For a European there wasn’t much there. For a Japanese customer also a bit sad. We had a buffet dinner there on arrival and the standard was not great

The room was spacious and had a nice city view. The amenitites provided in the room were nice. The spa / public baths were very relaxing, clean and had a variety of options.

The bed was a little hard for my liking. Train stations were a little further away from the hotel than I had realised. Front desk staff were not very helpful with regard to storing of bags and access to a bathroom prior to leaving the city.

Breakfast was fabulous, with a wonderful variety and quality

the mattress was lumpy and the pillows were hard

Everything was excellent! We enjoyed breakfast and food, and the service was excellent. The room was bigger for a family size, and the two spare bathrooms had plenty of space.

Great hotel with an amazing structure, and a very convenient location , the only problem that we had was with the smell of the toilet and the carpet was kinda dusty but still a great experience for short trips .

The hotel is very nice, with quality public areas. The rooms are nice, but slightly less than the public areas.The restaurant was good with nice food & good service. Cleanliness throughout the hotel was good & the views from the 14th floor bar are quite extensive on a clear night.

I didn't have any drawers in my room, although my son had & when I queried this with reception they advised that it was to do with the size of the rooms booked & wouldn't supply any drawer units. This was inconvenient for a week long stay.The rooms were a good size & while they would have benefitted from an upgrade to fit in with the rest of the hotel, they were comfortable.

Hotel staff experience was great no issues. And besides the common “room was so small” comment I’m sure everyone makes, the real only issue I had with City Plaza Osaka was the room ventilation/humidity. I could not sleep for more than 4 hours a night when i stayed. Stuffy/runny nose 30 mins into getting back into the room from a long day of walking doesn’t jive well either trying to get shut eye. The air was so dry my throat was acting up. I had the humidifier on but no where was options to put the water in so my wife and I were just breathing in warm dry air because the AC doesn’t get cold enough. Staff was of great help. It was just the rooms. Not that they were dirty, but more-so not well maintained as far as dusting and ventilation.

Clean and located in a good location. Room was well maintained and pleasant

The bed was a little firmer than what I was used to, pillow could have been more supportive

It was very «high end», more so than we expected. Our room on the 8th floor was lovely and spacious, with 3 beds (we travelled with our 15 year old son) and a sofa, couch and table. There is a Tully’s Coffee in the lobby, and a Family Mart right in front of the hotel. The hotel is in between 2 Metro stations, and only a few blocks from Osaka Castle and Osaka Museum of History.

Beds were rather hard

The hotel had beautiful spacious rooms, quiet and comfortable. It had a food Mart outside for snacks, but also 3 restaurants for more substantial food. The staff were extremely polite and professional. It was a short walk to train stations.The onsens were amazing. Not too crowded but awesome facilities. There were 3 massage chairs free to hotel staff.

Everything was good

Large rooms, by Japanese standards.

Location was too far from useful subway lines. Pool was an attached health club with a separate fee. Health club had a no tattoo rule. Beds were extremely uncomfortable. Too much noise from the nearby highway. TV was small. Furniture was uncomfortable.

cleanliness and ambiance

swiimming pool temperature is so cold for this weather , my friend cannot even able to get in pool it was a wasted of money … were so disappointed for that …

Very impressive hotel. Amazing breakfast and spa facilities.

A bit far from the Shin Osaka station.

Great location if you do not want to be in the very busy part of the city center with lots of tourists, as this is a business area. We enjoy walking and it is about half an hour to the Castle, and half an hour the other way to the busy part of town (Dotonbori). Close to various trains/metro lines, which was practical as we did day trips out of the city in the surrounding hills/mountains. Lots of good restaurants around the hotel filled with locals. Family Mart right in front of the hotel, to buy food, water etc.Very nice hot baths in the last floor (outside, inside and a sauna), but quite busy as you do not need to be a hotel guest to have access. Still a highlight of this hotel. Great views from that floor on the city, especially at sunset.Comfortable beds, and rooms with everything you need in them.Flexible: they let us check-in early when we arrived as our room was ready. They spoke good English.

No water provided which would have been nice for a 4 star hotel.

Has onsen.

The rooms are old. The breakfast ends early.

Great spacious rooms. Delicious breakfasts. Easy to walk there great location to visit nearby tourist attractions and good metro links. Staff were friendly and helpful. We really enjoyed our stay.

We enjoyed our visit.